Coronavirus (COVID-19): Stay Informed

In January 2020 the World Health Organization (WHO) declared the outbreak of a new coronavirus disease. 

Outbreaks of novel virus infections among people are always of public health concern, and we are committed to helping you stay informed and prepared as the situation develops.

Our medical team is available 24/7 to assist you and your family from the comfort of home if you believe you have symptoms of the virus.

Connect with a licensed medical provider or therapist online 24/7/365.


Minimize your risk of exposure

The recommended measures will help prevent the spread of infections, such as colds, flu and stomach bugs, and can protect you and your family from getting sick even if COVID-19 is not widespread in your community.

Wipe down surfaces with disinfectant regularly to reduce the spread of germs.

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If this is a medical emergency or crisis situation, dial 911 immediately for assistance. Telemedicine is not appropriate for a medical, mental health, or behavioral health emergency.

What is the Coronavirus?

Coronaviruses are a large family of viruses that are common in people and many different species of animals. The current outbreak involves a new coronavirus that causes a condition called COVID-19.

The virus is thought to spread mainly from person-to-person. This mostly occurs when respiratory droplets from an infected person land in the mouths or noses of people who are nearby via a cough or sneeze. Spread is more likely when people are in close contact with one another (within about 6 feet).

COVID-19 seems to be spreading easily and sustainably in the community (“community spread”).

How does COVID-19 spread?

What are symptoms of the virus?

The following symptoms may appear 2-14 days after exposure

  • Cough
  • Shortness of breath

Or at least two of these symptoms:

  • Fever 
  • Chills
  • Repeated shaking with chills
  • Headache
  • Sore throat
  • Muscle pain
  • New loss of taste or smell


How is COVID-19 treated?

There is no specific antiviral treatment recommended for COVID-19. People who think they may have been exposed should contact a healthcare provider immediately.

Everyone has a role to play in getting ready and staying healthy.

Protect yourself and your community from getting and spreading respiratory illnesses like coronavirus.

Wash your hands often with soap and water for at least 20 seconds.

Avoid close contact with people who are sick and stay home if you are sick.

Do I have Coronavirus?

Have you been in close contact with a person known to have COVID-19 or live in or have recently traveled from an area with ongoing spread of COVID-19? Or could it be something else?



Runny nose, sneezing, congestion, sinus pressure, and throat irritation




Most people recover on their own within two weeks



Cough and difficulty breathing. Fever, chills, muscle pain, headache, sore throat, and new loss of taste or smell.*




2 to 14 days after exposure


Seek supportive care to help relieve symptoms


Avoid touching your eyes, nose and mouth with unclean hands.

Avoid germ-filled waiting rooms and seek care online or by phone.

We're here to help

Connect with a MeMD medical provider 24/7 if you're concerned that you or a family member is exhibiting symptoms of coronavirus.



Fever, chills, muscle aches, cough, congestion, runny nose, headaches, and fatigue





Antiviral drugs can lessen symptoms and shorten the time you're sick


Avoid crowded places and practice social distancing from others.

Wear cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies)

When should you seek medical attention for COVID-19?

If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include:*

  • Trouble breathing 
  • Persistent pain or pressure in the chest 
  • New confusion or inability to arouse 
  • Bluish lips or face

*This list is not all-inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

Stressed, depressed and feeling bad?

You're not alone. Most people have never encountered a pandemic like this before—so it's ok and normal if you need extra emotional support. 

Take control of your mental health and wellbeing. Schedule a telehealth session with one of our licensed therapists or board-certified psychiatrists.


Diagnosis & Treatment FAQ

As COVID-19 continues to spread across the United States, MeMD is working hard to help keep you and yours healthy, safe, and informed. Below we've answered some commonly asked questions about the diagnosis and treatment of COVID-19 when choosing MeMD for your care.

Can MeMD medical providers screen for COVID-19?

Yes. Your MeMD provider will evaluate your symptoms and risk factors/exposure to determine the likelihood of a COVID-19 infection, based on CDC guidelines. They will then determine the best course of treatment based on their evaluation. 

Does MeMD provide PCR testing for COVID-19?

No. At this time, MeMD cannot prescribe polymerise chain reaction (PCR) testing for patients. Patients in need of testing will be referred to a community health resource or their primary care provider, who can collect a specimen using a nasal or throat swab, which can then be submitted to a lab for COVID-19 testing.

Does MeMD provide antibody testing for COVID-19?

Yes. Your MeMD providers can order IgG Antibody Tests. This type of blood COVID-19 test is for individuals who think they may have had COVID-19 and do not currently have symptoms nor have shown symptoms for at least two weeks. This test does not tell you if you have an active infection.





Can my MeMD provider write me an excuse note?

Yes. Your MeMD provider can write a note excusing you from school or work for up to 14 days based on their evaluation and clinical judgment.

Join millions of people using MeMD

Connect with a licensed medical provider, psychiatrist, or therapist on your schedule.


Yes. Your MeMD provider can write a note stating you can wear a mask at work; however, MeMD providers cannot write a note stating you don't have to wear a mask at work.

Can my MeMD provider write me a note regarding wearing a mask?


Plan to get vaccinated. The combination of getting vaccinated and following the CDC’s  guidelines to protect yourself and others will offer the best protection from COVID-19.